bjbaje Privacy Policy

1. Who We Are

bjbaje operates as an internationally licensed online gaming and sports betting platform accessible at bjbaje.bet. bjbaje offers cricket betting, live dealer casino games, slots, and related gaming products to adult players aged 21 and above. As the operator of the Platform, bjbaje acts as the data controller in respect of personal data collected through the Platform and is responsible for determining how and why that data is processed.

For all privacy-related enquiries, including data access requests, correction requests, and deletion requests, you may contact our dedicated support team at [email protected]. Contact details are also provided in Section 14 of this Policy.

2. Personal Data We Collect

bjbaje collects personal data through several channels, including directly from you during registration and account activity, automatically through your use of the Platform, and from regulated third-party service providers. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21-year minimum age requirement).
• Residential address, including city, province, and postal code.
• Email address used to create and access your bjbaje account.
• Mobile phone number (used for account security and communication).
• Username and encrypted password credential.

2.2 Identity Verification (KYC) Data

• Scanned copy or photograph of your CNIC (Computerised National Identity Card), passport, or driving licence.
• Proof of address documentation where required.
• Source-of-funds documentation for transactions above specified thresholds, as required by anti-money laundering (AML) obligations.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references (e.g., JazzCash account identifiers, EasyPaisa references, bank account names).
• Account balance history and bonus transaction records.
• Currency and transaction denomination data (PKR).

2.4 Gaming Activity Data

• Records of games played, bets placed, wagering history, and gaming session durations.
• Sports betting market selections, odds accepted, and settlement outcomes.
• Responsible gaming tool usage, including any deposit limits, loss limits, cooling-off periods, or self-exclusion requests you have activated.

2.5 Technical & Device Data

• IP address at the time of registration and each login session.
• Device type, operating system, and browser information.
• Geolocation data (country and region level) derived from IP address.
• Cookie identifiers and session tokens (see Section 7 for full cookie information).

2.6 Communications Data

• Records of communications between you and bjbaje support, including live chat transcripts, email correspondence, and support ticket records.
• Survey responses and feedback submissions where voluntarily provided.

3. How We Use Your Personal Data

bjbaje uses the personal data collected for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and administering your bjbaje account, including processing your registration and responding to account queries.
Identity Verification	Verifying your identity and age (21+) in compliance with KYC obligations and applicable gaming regulations.
Payment Processing	Processing deposits and withdrawals via supported Pakistani payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20.
Fraud & AML Prevention	Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes on the Platform.
Responsible Gaming	Monitoring gaming behaviour to identify problem gambling indicators and administering self-exclusion, cooling-off, and limit tools.
Customer Support	Responding to your enquiries, complaints, and support requests in a timely and accurate manner.
Platform Improvement	Analysing aggregated, anonymised usage data to improve Platform performance, game offerings, and user experience.
Marketing (with consent)	Sending promotional offers, bonus notifications, and gaming updates where you have opted in to receive such communications.
Legal Compliance	Meeting obligations under applicable gaming licences, financial regulations, and data protection requirements.

4. Legal Basis for Processing

bjbaje processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and bjbaje — that is, to provide you with access to the Platform and its gaming services under the Terms and Conditions.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML reporting, and responsible gaming obligations under bjbaje's operating licence.
• Legitimate Interests: Processing for fraud prevention, platform security, and internal analytics, where bjbaje's legitimate business interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Third-Party Disclosure

5.1 bjbaje does not sell, rent, or commercially trade your personal data to any third party.

5.2 bjbaje may share your personal data with carefully selected third-party service providers who assist in the delivery of Platform services. All such providers are contractually required to process your data only for the purposes specified by bjbaje and to maintain appropriate security standards. Categories of third-party recipients include:

• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and cryptocurrency gateway providers) — for the purpose of processing your deposits and withdrawals.
• KYC and identity verification service providers — for verifying the authenticity of identity documents submitted by Players.
• Game content providers — limited account session data shared to facilitate gameplay within licensed third-party game environments embedded in the bjbaje Platform.
• Fraud detection and AML screening services — for the purpose of identifying and preventing financial crime.
• IT infrastructure and cloud hosting providers — for secure storage and delivery of Platform services.
• Customer support platform providers — for managing and routing support communications.

5.3 bjbaje may also disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or the conditions of bjbaje's gaming licence. Such disclosures will only be made to the extent required by the applicable legal obligation.

6. Payment Data & Financial Security

6.1 bjbaje takes financial data security with the utmost seriousness. All payment transactions conducted on the bjbaje Platform are processed through encrypted, PCI-DSS compliant payment gateways. bjbaje does not store full payment card numbers or complete mobile wallet access credentials on its own servers.

6.2 Transaction records — including deposit amounts, withdrawal amounts, timestamps, and payment method references — are retained as part of your bjbaje account history for the purposes outlined in this Policy and for compliance with applicable financial record-keeping requirements.

6.3 For withdrawals, bjbaje applies the same-source withdrawal policy: funds are returned to the payment method from which they were originally deposited. This is a standard AML control measure and applies to all Players regardless of account standing.

6.4 Players making large transactions may be required to provide source-of-funds documentation. This requirement is not personal — it is a regulatory obligation under internationally recognised AML frameworks that bjbaje is required to uphold.

7. Cookies & Tracking Technologies

7.1 bjbaje uses cookies and similar tracking technologies to deliver and improve the Platform experience. A cookie is a small text file placed on your device when you access the Platform. Cookies used by bjbaje fall into the following categories:

• Strictly Necessary Cookies: Essential for Platform functionality, including maintaining your login session, remembering your account preferences, and enabling secure access. These cookies cannot be disabled without disrupting the Platform.
• Performance & Analytics Cookies: Used to collect anonymised data about how users interact with the Platform, which pages are visited most frequently, and where errors occur. This data helps bjbaje improve Platform performance.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalisation choices across sessions.
• Marketing Cookies: Used only with your consent to deliver personalised promotional content relevant to your gaming interests on the bjbaje Platform. These are not used to track you across unrelated third-party websites.

7.2 You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in or use certain Platform features. You can also withdraw consent for non-essential cookies at any time through the cookie preferences panel accessible on the Platform.

8. Data Retention

8.1 bjbaje retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with applicable legal and regulatory obligations.

8.2 Upon closure of your bjbaje account — whether at your request or due to a breach of the Terms and Conditions — bjbaje will retain your account data for a minimum retention period as required under applicable gaming licence conditions, AML regulations, and financial record-keeping obligations. This period is typically five (5) years from the date of account closure, though longer retention may apply where required by specific regulatory frameworks.

8.3 Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with bjbaje's data destruction procedures, unless ongoing legal proceedings or regulatory investigations require continued retention.

8.4 Gaming activity data that has been fully anonymised — such that it can no longer be attributed to any identifiable individual — may be retained indefinitely for aggregate statistical and platform improvement purposes.

9. Your Data Rights

Subject to applicable law and the conditions of bjbaje's operating licence, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data bjbaje holds about you at any time. bjbaje will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data held by bjbaje is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly within your bjbaje account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bjbaje's legal and regulatory retention obligations described in Section 8.
• Right to Restrict Processing: In certain circumstances, you may request that bjbaje restrict the processing of your personal data while a query or complaint is being resolved.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of personal data you have provided to bjbaje.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing of your personal data where bjbaje relies on legitimate interests as the legal basis, subject to bjbaje demonstrating compelling legitimate grounds that override your interests.

10. Data Security

10.1 bjbaje implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bjbaje Platform.
• Encrypted storage of personal data at rest on bjbaje's secure server infrastructure.
• Role-based access controls ensuring that only authorised bjbaje personnel with a legitimate need can access personal data.
• Regular security audits and penetration testing of Platform systems.
• Multi-factor authentication (MFA) options available for Player accounts.
• Automated fraud detection and anomaly monitoring systems operating continuously.

10.2 While bjbaje applies industry-standard security practices, no digital platform can guarantee absolute security against all threats. bjbaje encourages Players to contribute to account security by using strong, unique passwords, enabling MFA where available, and never sharing account credentials with third parties.

10.3 In the event of a data breach that poses a risk to the rights and freedoms of affected Players, bjbaje will notify affected individuals and relevant regulatory authorities in accordance with applicable legal requirements and within the timeframes prescribed by those requirements.

11. Children & Minors

11.1 The bjbaje Platform is strictly intended for adults aged 21 years and above. bjbaje does not knowingly collect personal data from individuals under the age of 21.

11.2 If bjbaje becomes aware that personal data has been collected from an individual under 21 years of age, all such data will be deleted promptly and the associated Account will be permanently closed. Any deposits received will be returned to the verified payment source used.

11.3 bjbaje employs both automated and manual age verification procedures at registration and during the KYC process to prevent underage access. Parents and guardians who believe a minor may have accessed the bjbaje Platform should contact bjbaje immediately at [email protected].

12. Third-Party Links & Embedded Content

12.1 The bjbaje Platform may contain links to pages operated by third-party game providers whose products are embedded within the Platform. These game environments are operated by licensed providers under their own privacy policies and data practices.

12.2 bjbaje is not responsible for the privacy practices or data handling of third-party game providers operating their own platforms. We encourage you to review the privacy notices of any third-party service you interact with through the bjbaje Platform.

12.3 bjbaje does not include advertising links to unrelated external websites. All links within the bjbaje Platform are either internal navigation links or links to licensed third-party service providers directly involved in Platform operations.

13. Amendments to This Privacy Policy

13.1 bjbaje reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or Platform operations. Material changes will be communicated to registered Players via email notification and/or a prominent notice on the Platform at least seven (7) days before the amended Policy takes effect, where reasonably practicable.

13.2 Continued use of the bjbaje Platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure.

13.3 The most current version of this Privacy Policy is always accessible at bjbaje.bet/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bjbaje handles your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: Daily, 9:00 AM to 2:00 AM Pakistan Standard Time (PKT)
• Live Chat: Available within the bjbaje Platform after logging in to your account

bjbaje is committed to addressing all privacy-related queries fairly and promptly. We will acknowledge your message within five (5) business days and provide a substantive response within thirty (30) days of receiving your request.